Terms of Use
Last Updated: June 12, 2025
Welcome to Dog Doo Gone LLC! These Terms of Use ("Terms") govern your access to and use of the Dog Doo Gone LLC website located at DogDooGone.com (the "Website") and the dog waste removal services ("Services") provided by Dog Doo Gone LLC.
By accessing or using our Website and Services, you signify that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you may not access or use the Website or Services.
1. Acceptance of Terms
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Dog Doo Gone LLC, a California [LLC/Corporation] ("Company," "we," "us," or "our"). Your use of the Website and Services is expressly conditioned on your acceptance of these Terms.
2. Services Offered
Dog Doo Gone LLC provides professional dog waste removal services for residential customers in Southern California. Our Services include scheduled visits to your property to locate, scoop, and remove dog waste from your yard. The specific scope, frequency, and pricing of Services will be agreed upon during the sign-up process and may be outlined in a separate service agreement or order confirmation.
3. User Accounts and Registration
To access certain features of the Website and to sign up for our Services, you may be required to register for an account. When you register, you agree to:
a. Provide accurate, current, and complete information as prompted by the registration form.
b. Maintain and promptly update your account information to keep it accurate, current, and complete.
c. Maintain the security and confidentiality of your password and identification.
d. Immediately notify us of any unauthorized use of your account or any other breach of security.
e. Accept all risks of unauthorized access to your account information.
4. Payment and Billing
a. Service Fees: You agree to pay all fees for the Services you purchase, as outlined on our Website or in your service agreement.
b. Credit Card Authorization: By providing your credit card information, you authorize Dog Doo Gone LLC. to charge your credit card for all applicable fees, including recurring service charges, initial clean-up fees, and any late fees or cancellation fees, as set forth in your service agreement.
c. Billing Cycle: Services are typically billed [e.g., monthly in advance, after each service]. You will be informed of your specific billing cycle during the sign-up process.
d. Late Payments: Payments are due on [Specify due date, e.g., the 1st of each month]. Accounts not paid within [e.g., 5-7] days of the due date may be subject to a late fee of [e.g., $10.00] and/or suspension or termination of services.
e. Cancellations and Refunds: Specific policies regarding cancellation of services and refunds will be detailed in your service agreement. Generally, no refunds are provided for services already rendered.
f. Price Changes: We reserve the right to change our service prices at any time upon [e.g., 30 days'] prior notice to you. Your continued use of the Services after such notification constitutes your acceptance of the new prices.
5. Access to Property
By scheduling Services, you grant Dog Doo Gone LLC. and its authorized personnel permission to access your property (specifically the designated yard area) during scheduled service days.
a. Clear Access: It is your responsibility to ensure that the designated service area is accessible, free of obstructions (e.g., locked gates, aggressive pets, heavy debris, excessive overgrowth), and safe for our personnel to enter.
b. Unsafe Conditions: If our technicians are unable to access your property or if the conditions are unsafe for service, we reserve the right to skip service for that visit. In such cases, you may still be charged the full-service fee for that scheduled visit.
c. Pets: For the safety of our technicians and your pets, all dogs must be secured inside your home or a fenced area inaccessible to our technicians during scheduled service times. We will not enter yards with unsecured or aggressive animals. If we are unable to perform service due to an unsecured pet, you will still be charged for the visit.
d. No Home Entry: Our technicians are strictly prohibited from entering your home for any reason. Access to your yard must be available without requiring entry into your dwelling.
6. Service Limitations and Disclaimers
a. Visibility: We will make every reasonable effort to remove all visible dog waste. However, dense foliage, tall grass, excessive leaves, snow, or other debris may obscure waste, and we cannot guarantee 100% removal in such conditions.
b. Exclusions: Our Services are limited to the removal of dog waste. We do not remove other types of waste, perform landscaping, or dispose of non-dog waste items.
c. Weather: In the event of extreme or unsafe weather conditions (e.g., heavy rain, lightning, extreme heat), we reserve the right to delay or cancel services. We will attempt to reschedule or credit your account for the missed visit.
d. Property Damage: While our technicians will exercise reasonable care, Dog Doo Gone LLC. is not liable for minor imperfections or normal wear and tear to your property that may occur during the course of providing services. You agree to disclose any fragile or sensitive areas in your yard.
7. User Conduct
You agree to use the Website and Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party. Prohibited behavior includes, but is not limited to:
a. Using the Website for any illegal purpose or in violation of any local, state, national, or international law.
b. Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Dog Doo Gone LLC. server, or to any of the services offered on or through the Website, by hacking, password "mining," or any other illegitimate means.
c. Interfering with or disrupting the operation of the Website or the servers or networks connected to the Website.
d. Transmitting any harmful, unlawful, defamatory, or obscene material.
e. Collecting or storing personal data about other users without their express consent.
8. Intellectual Property
All content on the Website, including text, graphics, logos, images, software, and the compilation thereof, is the property of Dog Doo Gone LLC. or its content suppliers and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website's functionality.
9. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy explains how we collect, use, and protect your personal information, including financial information like credit card details. By using the Website and Services, you consent to our collection and use of your personal information as described in the Privacy Policy.
10. Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by Dog Doo Gone LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Dog Doo Gone LLC. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
11. Disclaimer of Warranties
THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DOG DOO GONE LLC. HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
DOG DOO GONE LLC. DOES NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
12. Limitation of Liability
IN NO EVENT SHALL DOG DOO GONE LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; (III) ANY CONTENT OBTAINED FROM THE WEBSITE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL THE TOTAL LIABILITY OF DOG DOO GONE LLC. TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE WEBSITE OR USING THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to defend, indemnify, and hold harmless Dog Doo Gone LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website or Services, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.
14. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal or state courts located in [Specify County in Southern California, e.g., Riverside County, San Bernardino, County, Orange County, Los Angeles County], California, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
16. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 30 days'] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website and Services.
17. Entire Agreement
These Terms, together with our Privacy Policy and any separate service agreement you enter into with us, constitute the entire agreement between you and Dog Doo Gone LLC. regarding your use of the Website and Services.
18. Contact Information
If you have any questions about these Terms, please contact us:
Dog Doo Gone LLC
24046 Clinton Keith Rd, Suite 101-218
Wildomar, CA 92595
951-8478470